ku9r's Privacy Policy

ku9r ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website (ku9r.cam).

This policy applies to all ku9r services, including casino games, sports betting, live dealer games, and promotional activities. By accessing our website or creating an account, you are considered to have agreed to the terms of this privacy policy.

This policy has been prepared in accordance with data protection laws applicable in Bangladesh and international best practices. Your privacy is our top priority. We never sell your personal information to third parties.

Applicable Region

This privacy policy applies to all individuals using ku9r services from Bangladesh. If you access our services from another region, the laws applicable in that region may also apply to you. If you are uncertain about anything, please contact our support team.

Sensitive Information

We generally do not collect any sensitive personal information (such as religious beliefs, political opinions, or medical information). However, as part of responsible gaming practices, if you voluntarily provide us with any information (such as a self-exclusion request), it is stored confidentially.

• Contractual Performance: When you open an account with ku9r, a contract comes into effect. To provide services under this contract, your identity, contact, and financial information is required.
• Legal Obligation: Information is retained to fulfill legal obligations in relation to anti-money laundering, age verification, and financial record keeping.
• Legitimate Interests: We have legitimate business interests in fraud prevention, ensuring security, and improving our services, which are balanced with your right to personal privacy.
• Consent: For marketing communications and optional personalization, we rely on your explicit consent. You may withdraw this consent at any time.

Payment Processors

The necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These providers are governed by their own privacy policies and may not use your information for any other purpose.

Game Software Providers

We work with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. The minimum information required to operate games (such as user ID and bet amount) is shared with them. Full personal identity information is never shared with game providers.

Law Enforcement Agencies

Information may be shared with authorities to fulfill legal obligations or comply with court orders. In each such case, we provide only the minimum necessary information and, where legally possible, attempt to notify you.

What Is Never Shared

• Your personal information is not sold to advertising agencies.
• It is not transferred to third parties for marketing purposes without your consent.
• There is no automatic data sharing with social media platforms.
• No information is shared with competing online gaming platforms.

• SSL/TLS Encryption: All communications on ku9r.cam are protected by 256-bit SSL encryption. The padlock icon in your browser confirms that the connection is secure.
• Encrypted Storage: Sensitive information, especially financial data, is stored in encrypted format. Passwords are always hashed and are not directly readable.
• Access Control: Only authorized personnel can access your information, and only to the extent necessary for carrying out their responsibilities.
• Regular Security Reviews: Our systems undergo regular security testing and vulnerability assessments to stay vigilant against new threats.
• Two-Step Verification: Two-step verification is available to further strengthen the security of your account, and we encourage you to use it.
• Data Breach Response: In the event of a data breach, we will promptly notify affected users and take the necessary preventive measures.

Your Responsibilities

We ensure the highest level of security on our end, but your role in securing your account is also important. Use a strong and unique password, do not share your login details with anyone, and always log out after using an unfamiliar device. If you notice any suspicious activity, contact us immediately.

Active Account

While your account is active, your personal information and transaction records will be retained. This is necessary for us to provide services, allow you to view your history, and resolve disputes.

After Account Closure

If you close your account, some information may be retained for a specific period for legal, regulatory, and dispute-resolution purposes. After this period, the information is securely deleted or anonymized.

Data Deletion Request

You may request that we delete your information. However, we may be required to retain certain information due to legal obligations. In such cases, we will explain everything clearly. Contact us: [email protected]

Age Restriction

ku9r's services are only for those aged 21 or above. We do not knowingly collect personal information from minors.

We verify age at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected]. We treat such reports with the highest priority.

We may update this privacy policy as we improve our services or due to changes in legal requirements. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Display a clear notice on the platform.

If you continue to use ku9r after the changes, you will be considered to have accepted the updated privacy policy. We therefore recommend that you review this page regularly.