ku9r's pledge for responsible gaming
ku9r believes that entertainment is at its best when it is enjoyed in a controlled and mindful way. Our responsible gaming tools and guidelines help you enjoy gaming within healthy limits.
Why is responsible gaming important?
Online gaming is an enjoyable form of entertainment, but it should always be enjoyed in a controlled manner. ku9r always places players' wellbeing and peace of mind as the highest priority. We want every one of our users to see gaming purely as entertainment — not as a reliable way to earn money.
Responsible gaming means setting your own budget, sticking to time limits and stopping yourself from chasing losses. When gaming becomes a source of stress rather than entertainment, seeking help is essential.
ku9r's responsible gaming policy has been designed with Bangladeshi players in mind. All our tools are accessible directly from account settings, and our support team is always ready to help.
ku9r is for those aged 21 or above only. Opening an account for minors is strictly prohibited. Proof of age may be required during account verification.
Safe gaming tools
ku9r provides you with multiple effective tools to keep your gaming under control. Each tool can be activated easily from your account.
Set a deposit limit
You can set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it takes effect immediately. Increasing the limit requires a 24-hour waiting period, while reducing it happens immediately.
Time-Out
Put your account on a temporary break for a set period (from 1 day up to 6 weeks). During this time you will not be able to log in or place bets. Once the break period ends, your account is reactivated automatically.
Self-Exclusion
If you want to take a long-term break, you can close your account from 6 months to permanently. During self-exclusion, you will not be permitted to register again.
Loss Limit
Set a maximum daily or weekly loss amount. Once you have lost the set amount, placing further bets for that day will not be possible, protecting you from large financial losses.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, the system will automatically log you out and prompt you to take a break.
Support and Advice
If you experience gaming problems, our specialist support team is available 24/7 in Bengali. Speak to us via live chat or email us at [email protected] — with complete confidentiality.
Recognise the signs of a gaming problem
If any of the following signs appear in you or someone you know, it is time to seek help. Ask yourself these questions:
- Are you spending more money on gaming than your budget allows?
- Do you keep playing to try to recover money you have lost?
- Are you hiding your gaming habit from family or friends?
- Are you playing with borrowed money or money you need for essentials?
- Do you feel restless or irritable when you are not gaming?
- Is your work, studies or family life being affected?
- Have you tried to stop gaming but failed?
If your answer to more than one of the above questions is "yes", please contact our support team or activate self-exclusion.
Tips for healthy gaming
Plan your budget
Before you start gaming, decide on the maximum amount you are willing to spend. Treat any losses as the cost of entertainment and do not go beyond that limit. The minimum deposit at ku9r is ৳200 — you can enjoy the experience even on a small budget.
Set your time
Decide in advance how long you will game each day. Use your phone's alarm or ku9r's session timer. Take regular breaks — at least five minutes every hour.
Stay connected with family and friends
Gaming addiction can grow out of loneliness. Keep up your social connections and spend time on hobbies and other forms of entertainment. Gaming should be a small part of life, not everything.
How to use the protection tools
Activate responsible gaming tools on your account in just a few steps.
Log in to your ku9r account
Enter your username and password on the ku9r login page to access your account. Check for "https" in your browser's URL bar to confirm a secure connection (SSL).
Go to account settings
Click the profile menu at the top right and select the "Account Settings" or "Responsible Gaming" option.
Choose the tool you need
Select the tool you require — deposit limit, time-out, loss limit or self-exclusion — and set the amount or time period.
Confirm — takes effect immediately
Once you save the changes, the limit or break takes effect immediately. You will also receive a confirmation email. If you need help, contact us via 24/7 live chat.
Speak to support (if needed)
If you are unable to set limits on your own or need self-exclusion, our support team will do it for you directly. Email [email protected] or speak to us via live chat.
Protection for minors
ku9r strictly prohibits registration and gaming by anyone under the age of 21. We ask parents and guardians to use parental control software on your devices.
If a child or young person uses a family member's device, keep your account locked with a secure password. Never share your ku9r login details with anyone else.
Keep your device locked
Set a password or PIN on your smartphone, tablet or computer. Use a separate profile on gaming apps or browsers that only you can access.
Keep your gaming details private
Keep your ku9r account username, password and payment details away from younger members of your household. Make it a habit to log out after each session.
Age verification
ku9r verifies age using a national identity card or passport at the time of registration. If false information is provided during registration, the account will be closed immediately.
Report
If you know of a minor attempting to access an online gaming site, report it to [email protected] immediately.
Need help? We are here
A gaming problem is a real and solvable issue. Asking for help is a sign of courage — the ku9r team is always by your side.
Live chat support
ku9r's live chat is active 7 days a week, 24 hours a day in Bengali. Talk to us about gaming problems, setting limits or self-exclusion — whatever you need.
Active now — average response time is among the fastest
Email support
Send detailed issues or self-exclusion requests by email. We will assess your situation with complete confidentiality.
Professional advice
Gaming addiction is a mental health issue. If you feel you cannot control it on your own, speak to a mental health professional. Our support team can point you in the right direction.
Questions and answers about responsible gaming
Find answers to the most frequently asked questions about responsible gaming here.
Enjoy safely — with ku9r
Enjoy our games with responsible gaming tools active. Whatever your question, we are always here.